- ServicesCall center services Specialized Services
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Elevator phone line management
Elevator phone line management allows you to ensure the safety of elevator passengers in the event of a failure of breakdown. When we receive the call, our agent follows a call procedure that alerts the emergency technicians so the situation is addressed immediately.Features- A documented step-by-step account of all steps taken
to resolve the issue. - Calls are treated as a priority
- Services offered via bixocontact
- Calls are taken are filtered through a decision tree, making sure
calls are properly managed. - Message reports are updated in real-time
- Reports are available in various formats (excel, pdf, etc).
- Secure access to the configuration of your file
- More ...
- Access to several call-center agents that are available 24 hours a day, 365 days a year.
- The decision tree as well as your duty schedule can be accessed and edited anytime (via extranet).
- Telmatik answers for over 1,000 elevators accross Canada.
Demonstrations of bixocontact are available!
Call us now!
Call us at 450.655.1001 or 1.877.477.4776
info@telmatik.com - A documented step-by-step account of all steps taken
