- ServicesCall center services Specialized Services
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Emergency Line
Emergency line services consist of taking calls that pertain to sensitive situations. A pre-determined process is followed in these situations, allowing us to alert the necessary responsible parties. These are high-priority calls.This service is provided via bixocontact
Features- A documented step-by-step account of all steps
taken to resolve the issue. - Calls are treated as a priority
- Services offered via bixocontact
- Calls are taken are filtered through a decision tree,
making sure calls are properly managed. - Message reports are updated in real-time
- Reports are available in various formats (excel, pdf, etc).
- Secure access to the configuration of your file
- More ...
- Access to several call-center agents that are available 24 hours a day, 365 days a year.
- The decision tree as well as your duty schedule can be accessed and edited anytime (via extranet).
- We can set up an automated information line if ever there’s an emergency situation.
- Sometimes all it takes is a quick answer over the phone to reassure your clients or users.
Demonstrations of bixocontact are available!
Call us now!
Call us at 450.655.1001 or 1.877.477.4776
info@telmatik.com - A documented step-by-step account of all steps
