- ServicesCall center services Specialized Services
-
Property Management
Calls that pertain to property management entail taking the requests of your clients and transmitting them to your technicians. You profit from the quick intervention and faster, more thorough service.Features- Personalized greeting that features the name of your business.
- A web-based call management interface for ongoing service calls for technicians and supervisors.
- A documented step-by-step account of all steps taken to resolve a job.
- The option of confirming customer satisfaction with the client.
- Services offered via bixoservice.
- Since all messages and reports are centralized, you can easily consult them.
- Messages can be sent depending on the situation at hand, geography, or depending on degree of urgency.
- Instant transmission of the message via the communication device of your choice: cellular phone, e-mail, pager or fax.
- More ...
- Management of your service calls via bixoservice allows for a rigorous approach to sending messages while remaining reassuring to your clientele.
- Allows technicians to concentrate on the service call itself and the task at hand.
- Provides technicians with tools that allows them to view ongoing jobs.
- Follow-up on ongoing jobs, making sure timeframes are respected.
- Creates reports that allow for the evaluation of your technicians work, and of the call centers intervention to make sure your calls are managed to your satisfaction.
- This solution combines call reception with a handheld interface (extranet) available for smartphones, e-mails, and text messages in order to increase the efficiency of different devices.
Did you know ?
- This method of working minimizes costs, increases the quality of your customer service and the compilation of information necessary in effective office management.
- Using bixoservice allowed one of our clients to obtain a prestigious prize within its industry.
- Bixoservice allows for the reduction of call-related costs by up to 50% when compared to conventional call centers.
Demonstrations of bixoservice are available!
Call us now!
Call us at 450.655.1001 or 1.877.477.4776
info@telmatik.com 
